Freshdesk incident

Degraded Performance

Resolved after 3 hours 20 minutes, affecting Marketplace and Marketplace and 1 more, on May 4, 2023.

resolved May 04, 2023, 01:05 PM UTC

We have resolved the earlier issue with the marketplace integration. We appreciate your patience while we ironed things out!

Started
May 04, 2023, 09:45 AM UTC
Resolved
May 04, 2023, 01:05 PM UTC
Duration
3h 20m
Detected by Pingoru
May 04, 2023, 09:45 AM UTC

Affected components

MarketplaceMarketplaceMarketplace

Update timeline

  1. investigating May 04, 2023, 09:45 AM UTC

    We're seeing reports of degraded service for users. Symptoms include, being unable to update ticket properties or send replies and installation/uninstallation/update of marketplace apps. Our best minds are working on addressing this issue. Updates to follow shortly

  2. investigating May 04, 2023, 12:30 PM UTC

    We have a resolution in sight as we’ve got to the bottom of the issue. Our team is working on rectifying any underlying issues, and expect this to be completed shortly.

  3. resolved May 04, 2023, 01:05 PM UTC

    We have resolved the earlier issue with the marketplace integration. We appreciate your patience while we ironed things out!

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