Freshdesk incident
Some of the customers may face the WhatsApp message delivery issue
Resolved after 2 hours 42 minutes, affecting Social and AI Agents & Bots and 1 more, on May 11, 2023.
The issue with Whatsapp API service degradation has been resolved, few customers during the impact would have experienced a delay in message delivery.
Affected components
Update timeline
- investigating May 11, 2023, 02:14 PM UTC
WhatsApp is facing a message delivery issue. Meta (WhatsApp) team checking on this. Agent replies in what’s app ticket will have delivery issue in reaching customer. For more informations, please visit the WhatsApp status page for more information - https://metastatus.com/whatsapp-business-api
- investigating May 11, 2023, 04:35 PM UTC
Outgoing messaging has now recovered. We are still experiencing some minor disruption but the majority of traffic has now recovered. A final update will be provided when the issue is fully mitigated. For more informations, please visit the WhatsApp status page for more information - https://metastatus.com/whatsapp-business-api
- resolved May 11, 2023, 04:56 PM UTC
The issue with Whatsapp API service degradation has been resolved, few customers during the impact would have experienced a delay in message delivery.
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