Resolved after 30 minutes, affecting Agent Portal, on May 5, 2023.
The Issue with ticket list view refresh has been resolved, the system is operational as expected. If you face any issues please reach out to our customer support team.
Affected components
Update timeline
- investigating May 05, 2023, 10:58 AM UTC
We’re seeing a degraded performance with ticket list view refresh and customers might experience intermittency in its working. We are doing the needful to get around this at the earliest.
- investigating May 05, 2023, 11:05 AM UTC
Our engineers have identified the cause of the issue and are on top of it. More updates to follow.
- investigating May 05, 2023, 11:15 AM UTC
We have narrowed down on the issue and a fix is in progress. We’ll keep you notified with further updates.
- resolved May 05, 2023, 02:00 PM UTC
The Issue with ticket list view refresh has been resolved, the system is operational as expected. If you face any issues please reach out to our customer support team.
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