Freshdesk incident
Degraded performance in agent replies via WhatsApp channels.
Resolved after 3 hours 6 minutes, affecting Social, on June 7, 2023.
Our Engineering team has fixed the issues and have reported that replies to agent through WhatsApp should be running at normal without any problem.
Affected components
Update timeline
- investigating Jun 07, 2023, 05:10 PM UTC
We have observed that agent replies are delivered to end users with perceived delays for the WhatsApp channel alone.
- investigating Jun 07, 2023, 07:01 PM UTC
Our Engineers have identified the issue and working on a resolution, We will provide an update as soon as we have more information.
- investigating Jun 07, 2023, 07:30 PM UTC
We have narrowed down on the issue and a fix is in works. We’ll keep you notified with further updates.
- resolved Jun 07, 2023, 08:16 PM UTC
Our Engineering team has fixed the issues and have reported that replies to agent through WhatsApp should be running at normal without any problem.
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