Freshdesk incident
Certain customers are experiencing automatic page refreshes in Freshdesk
Resolved after 1 hour 33 minutes, affecting Agent Portal, on June 13, 2023.
The issues with Auto refresh have been resolved, and all our services are working as expected. We appreciate your patience.
Affected components
Update timeline
- investigating Jun 13, 2023, 09:12 AM UTC
We are observing a specific set of customers are facing issue in accessing the Freshdesk portal where the pages are refreshing automatically and logging out Users , our best minds were engaged on the issue and working closely in debugging the issue
- investigating Jun 13, 2023, 10:00 AM UTC
Our Engineers are currently working on a workaround fix to resolve this as quickly as possible, We will provide the next update once we get more information from the team
- resolved Jun 13, 2023, 10:45 AM UTC
The issues with Auto refresh have been resolved, and all our services are working as expected. We appreciate your patience.
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