Resolved after 6 hours 23 minutes, affecting Email and Ticketing Core and 1 more, on June 26, 2023.
The fix has been deployed successfully and our services are back to being normal.
Affected components
Update timeline
- investigating Jun 26, 2023, 03:30 PM UTC
We are facing issue with ticket threading where new tickets are created for customer replies on existing tickets. Our best minds are actively working on fixing the issue.
- investigating Jun 26, 2023, 08:10 PM UTC
Our Engineers are currently working on a workaround fix to resolve this as quickly as possible, We will provide the next update once we get more information from the team
- investigating Jun 26, 2023, 08:40 PM UTC
Our Engineers have identified the issue and working on a resolution, We will provide an update as soon as we have more information.
- investigating Jun 26, 2023, 09:10 PM UTC
Our most talented individuals are actively engaged in resolving this issue. We will promptly share the updates, Once we get more information from the team.
- investigating Jun 26, 2023, 09:40 PM UTC
We have narrowed down on the issue and a fix is in progress. We’ll keep you notified with further updates.
- resolved Jun 26, 2023, 09:53 PM UTC
The fix has been deployed successfully and our services are back to being normal.
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