Resolved after 15 minutes, affecting Agent Portal, on June 28, 2023.
We have identified and resolved the issue with latency. During the impacted window, customers would only face latency in accessing our application, and we would expect no data loss.
Affected components
Agent Portal
Update timeline
- investigating Jun 28, 2023, 01:25 AM UTC
We have identified a potential latency increase while accessing the Freshdesk application portal. Our engineers are currently working on fixing this issue at the earliest. Stay tuned for more updates
- resolved Jun 28, 2023, 02:57 AM UTC
We have identified and resolved the issue with latency. During the impacted window, customers would only face latency in accessing our application, and we would expect no data loss.
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Amazon Web Services