Freshdesk incident

Issue with custom objects and threads

Resolved after 42 minutes, affecting Custom Objects, on June 29, 2023.

resolved Jun 29, 2023, 08:22 PM UTC

Our engineers have identified and successfully resolved the problem, and our systems are now up and running.

Started
Jun 29, 2023, 07:40 PM UTC
Resolved
Jun 29, 2023, 08:22 PM UTC
Duration
42m
Detected by Pingoru
Jun 29, 2023, 07:40 PM UTC

Affected components

Custom Objects

Update timeline

  1. investigating Jun 29, 2023, 07:40 PM UTC

    We were observing performance issue with our servers. The impact would be in accessing custom objects and threads. This was due to performance issues faced by one of our internal services.

  2. resolved Jun 29, 2023, 08:22 PM UTC

    Our engineers have identified and successfully resolved the problem, and our systems are now up and running.

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