Freshdesk incident

Degraded Performance in Email service

Resolved after 2 hours 30 minutes, on August 19, 2023.

resolved Aug 19, 2023, 06:30 AM UTC

We have resolved the issues with outgoing emails. We appreciate your patience while we ironed things out!

Started
Aug 19, 2023, 04:00 AM UTC
Resolved
Aug 19, 2023, 06:30 AM UTC
Duration
2h 30m
Detected by Pingoru
Aug 19, 2023, 04:00 AM UTC

Update timeline

  1. investigating Aug 19, 2023, 04:00 AM UTC

    We are currently experiencing an issues with our email services. Customers who use Spamhaus will notice a delay in outgoing emails in the US-region. Our best minds are working on addressing this; further updates to follow.

  2. investigating Aug 19, 2023, 05:30 AM UTC

    We submitted a request to Spamhaus to remove our IP from their blacklist, and they have successfully completed the delisting process on their end. However, it seems that there is still some additional time needed for the resolution to take full effect

  3. resolved Aug 19, 2023, 06:30 AM UTC

    We have resolved the issues with outgoing emails. We appreciate your patience while we ironed things out!

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