Resolved after 1 hour, affecting Agent Portal and Search, on August 28, 2023.
The issue with the search functionality has been effectively resolved, and we are actively monitoring the situation to ensure its ongoing reliability.
Affected components
Update timeline
- investigating Aug 28, 2023, 10:00 AM UTC
We’re seeing a degraded performance with ticket list view and search functions. Customers might experience intermittency in its working. We are doing the needful to get around this at the earliest.
- investigating Aug 28, 2023, 10:45 AM UTC
Our engineers have identified the issue and updates from 11 AM GMT will now appear in the list view without any delay. Changes that occurred between 9:30 AM and 11 AM GMT will reflect in a few hours. We apologise for any inconveniences this might have caused and thank you for your patience.
- resolved Aug 28, 2023, 11:00 AM UTC
The issue with the search functionality has been effectively resolved, and we are actively monitoring the situation to ensure its ongoing reliability.
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