Resolved after 1 hour 5 minutes, affecting Agent Portal and Email and 1 more, on September 12, 2023.
Our engineers have successfully pinpointed and resolved the issue. We are now closely monitoring the situation for any further developments.
Affected components
Agent PortalEmailSocialRouting & Agent AvailabilityWorkflow & AutomationsAI Agents & BotsTicketing CoreCustom ObjectsAnalytics & ReportingMarketplace
Update timeline
- investigating Sep 12, 2023, 04:55 AM UTC
The portal is inaccessible for the agents. They see a "something went wrong" error upon logging in.
- resolved Sep 12, 2023, 06:00 AM UTC
Our engineers have successfully pinpointed and resolved the issue. We are now closely monitoring the situation for any further developments.
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