Resolved after 1 hour 24 minutes, affecting Routing & Agent Availability and Integrations: Freshcaller, Freshservice, Slack & Others, on September 26, 2023.
We are currently facing issues with the Calls in all Omni accounts which has Omni Routing enabled. We are working closely with our Engineering team to resolve this issue. Further updates to follow
Affected components
Routing & Agent AvailabilityIntegrations: Freshcaller, Freshservice, Slack & Others
Update timeline
- investigating Sep 26, 2023, 01:56 PM UTC
We are currently facing issues with the Calls in all Omni accounts which has Omni Routing enabled. We are working closely with our Engineering team to resolve this issue. Further updates to follow
- resolved Sep 26, 2023, 03:20 PM UTC
Issue has been fixed from our end and all our services are back to normal.
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