Freshdesk incident

Partial outage in EUC region

Resolved after 1 hour 57 minutes, affecting Agent Portal, on September 26, 2023.

resolved Sep 26, 2023, 05:08 PM UTC

The issue has been resolved, all our services are back to normal we are closely monitoring it.

Started
Sep 26, 2023, 03:10 PM UTC
Resolved
Sep 26, 2023, 05:08 PM UTC
Duration
1h 57m
Detected by Pingoru
Sep 26, 2023, 03:10 PM UTC

Affected components

Agent Portal

Update timeline

  1. investigating Sep 26, 2023, 03:10 PM UTC

    Our service provider in the EU region is currently experiencing degraded performance, and our team is actively working to restore services to normalcy.

  2. resolved Sep 26, 2023, 05:08 PM UTC

    The issue has been resolved, all our services are back to normal we are closely monitoring it.

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