Resolved after 2 hours 23 minutes, affecting Search, on October 11, 2023.
The search issue has been sorted out, and our systems are back to their usual smooth operation. Rest assured, we're keeping a close eye on everything.
Affected components
Search
Update timeline
- investigating Oct 11, 2023, 09:00 AM UTC
We are facing issues when searching for tickets in the agent portal. Our engineers have been notified of this and they're working on the same, more updates to follow.
- resolved Oct 11, 2023, 11:24 AM UTC
The search issue has been sorted out, and our systems are back to their usual smooth operation. Rest assured, we're keeping a close eye on everything.
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