Freshdesk incident
Degraded Performace on Ticket assignments and Automation
Resolved after 33 minutes, affecting Ticketing Core, on October 16, 2023.
We have experienced degraded performance on ticket assignments and automation features. Our team of engineers has successfully identified and addressed the problem, and now all our services have been restored to their usual functionality. We are actively monitoring the situation to ensure ongoing stability.
Affected components
Update timeline
- investigating Oct 16, 2023, 12:26 PM UTC
We have experienced degraded performance on ticket assignments and automation features. Our team of engineers has successfully identified and addressed the problem, and now all our services have been restored to their usual functionality. We are actively monitoring the situation to ensure ongoing stability.
- resolved Oct 16, 2023, 12:59 PM UTC
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