Freshdesk incident

Degraded performance in the ticket details page

Resolved after 2 hours 22 minutes, affecting Ticketing Core, on November 22, 2023.

resolved Nov 22, 2023, 11:17 AM UTC

All services are back to normal. Our engineering team will continue to monitor the systems.

Started
Nov 22, 2023, 08:55 AM UTC
Resolved
Nov 22, 2023, 11:17 AM UTC
Duration
2h 22m
Detected by Pingoru
Nov 22, 2023, 08:55 AM UTC

Affected components

Ticketing Core

Update timeline

  1. investigating Nov 22, 2023, 08:55 AM UTC

    Customers may experience delays when accessing a ticket properties. Our engineering team is actively working on resolving this issue, and we will provide updates soon.

  2. investigating Nov 22, 2023, 10:00 AM UTC

    Services have been restored, and customers should encounter no delays when accessing a ticket. Our engineering team is monitoring the situation.

  3. resolved Nov 22, 2023, 11:17 AM UTC

    All services are back to normal. Our engineering team will continue to monitor the systems.

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