Resolved after 2 hours 14 minutes, affecting Agent Portal, on May 9, 2024.
We are delighted to report that the issue has been resolved with custom SSO policies. We are closely monitoring it.
Affected components
Agent Portal
Update timeline
- investigating May 09, 2024, 03:15 PM UTC
Customers attempting to login to Freshdesk using custom SSO policies in Freshdesk are getting redirected to an invalid URL by the product.
- identified May 09, 2024, 05:00 PM UTC
The issue has been identified and we are currently working to mitigate the same
- resolved May 09, 2024, 05:30 PM UTC
We are delighted to report that the issue has been resolved with custom SSO policies. We are closely monitoring it.
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