Freshdesk incident

Performance degradation in ticket properties and automation for a subset of customers.

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Resolved after 5 hours 46 minutes, affecting Workflow & Automations and Ticketing Core, on July 22, 2024.

investigating Jul 22, 2024, 03:00 PM UTC

We observed performance degradation in ticket property updates with required fields and automation failures for a subset of accounts. The team identified the cause and resolved the issue.

Started
Jul 22, 2024, 03:00 PM UTC
Resolved
Jul 22, 2024, 08:46 PM UTC
Duration
5h 46m
Detected by Pingoru
Jul 22, 2024, 03:00 PM UTC

Affected components

Workflow & AutomationsTicketing Core

Update timeline

  1. investigating Jul 22, 2024, 03:00 PM UTC

    We observed performance degradation in ticket property updates with required fields and automation failures for a subset of accounts. The team identified the cause and resolved the issue.

  2. resolved Jul 22, 2024, 08:46 PM UTC

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