Freshdesk incident

Ticket creation issue in US region

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Resolved after 2 hours 50 minutes, affecting Ticketing Core, on September 24, 2024.

investigating Sep 24, 2024, 01:15 PM UTC

We observed ticket creation failures affecting a small number of accounts in the US region. Our engineers identified the root cause and implemented a solution, which successfully resolved the issue.

Started
Sep 24, 2024, 01:15 PM UTC
Resolved
Sep 24, 2024, 04:05 PM UTC
Duration
2h 50m
Detected by Pingoru
Sep 24, 2024, 01:15 PM UTC

Affected components

Ticketing Core

Update timeline

  1. investigating Sep 24, 2024, 01:15 PM UTC

    We observed ticket creation failures affecting a small number of accounts in the US region. Our engineers identified the root cause and implemented a solution, which successfully resolved the issue.

  2. resolved Sep 24, 2024, 04:05 PM UTC

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