Resolved after 1 hour 18 minutes, affecting Third Party Services, on January 20, 2025.
Our third-party service provider has verified that all their services are now fully operational in the AU region. We can also confirm that the issue has been successfully resolved on our end.
Affected components
Update timeline
- investigating Jan 20, 2025, 04:10 PM UTC
We are currently experiencing issues with the creation of tickets and the reading and creating of contacts from incoming emails. Our engineering team is actively collaborating with the third-party service provider to resolve this issue
- resolved Jan 20, 2025, 05:28 PM UTC
Our third-party service provider has verified that all their services are now fully operational in the AU region. We can also confirm that the issue has been successfully resolved on our end.
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