Resolved after 55 minutes, affecting Agent Portal, on July 31, 2025.
Our engineering team has applied a temporary fix, and the issue has now been resolved.
Affected components
Agent Portal
Update timeline
- investigating Jul 31, 2025, 01:20 PM UTC
Customers would experience issues in accessing various pages in Freshdesk, including dashboard, list view for tickets.
- investigating Jul 31, 2025, 02:00 PM UTC
We're actively working on a fix Thanks for your patience, we'll share updates as we make progress.
- resolved Jul 31, 2025, 02:15 PM UTC
Our engineering team has applied a temporary fix, and the issue has now been resolved.
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