Resolved after 7 hours 39 minutes, affecting Agent Portal, on November 15, 2025.
As of 2:42 PM IST, the issue affecting ticket creation for a subset of customers has been fully resolved. All services are now operating normally.
Affected components
Update timeline
- investigating Nov 15, 2025, 01:33 AM UTC
We’ve identified an issue affecting ticket creation for a minimal subset of customers. Our team is actively working on resolving it and restoring normal functionality as quickly as possible.
- investigating Nov 15, 2025, 03:00 AM UTC
The engineering team is currently addressing the issue. We’ll provide additional updates as we progress.
- investigating Nov 15, 2025, 04:30 AM UTC
Our engineering team has identified the root cause and is actively working on a fix. We will share additional updates as we make progress.
- identified Nov 15, 2025, 06:30 AM UTC
The engineering team is actively engaged in resolving this issue, and we will share further updates as we advance.
- monitoring Nov 15, 2025, 07:30 AM UTC
Our engineering team has made significant progress on the restoration. We are continuing to work actively towards a full recovery. We will provide another update as more information becomes available.
- resolved Nov 15, 2025, 09:12 AM UTC
As of 2:42 PM IST, the issue affecting ticket creation for a subset of customers has been fully resolved. All services are now operating normally.
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