Resolved after 9 hours 33 minutes, affecting Agent Portal and Customer Portal and 1 more, on January 6, 2026.
The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.
Affected components
Update timeline
- investigating Jan 06, 2026, 12:15 PM UTC
We are investigating service disruptions caused by a third-party service provider impacting traffic in the India region. The third-party service provider has acknowledged the issue and is actively working on a fix. We are closely monitoring the situation and will share updates as they become available.
- monitoring Jan 06, 2026, 01:15 PM UTC
Our third‑party service provider is still working on the issue. Since 6:15 PM IST, we have not observed any impact on our services. We are closely monitoring the situation and will share updates as they become available from the third‑party service provider.
- monitoring Jan 06, 2026, 02:30 PM UTC
Our third‑party service provider has stabilized the situation and is currently working to identify and fix the root cause. At this time, we are not observing any service impact. We will share further updates as they become available.
- monitoring Jan 06, 2026, 03:10 PM UTC
Our third‑party service provider has applied the fix and is closely monitoring the situation. Services remain stable at this time. We will share further updates as they become available.
- monitoring Jan 06, 2026, 05:15 PM UTC
Our third‑party service provider continues to closely monitor the situation for any further issues. Services remain stable at this time.
- resolved Jan 06, 2026, 09:48 PM UTC
The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services