Freshdesk incident

Issue Accessing Freshdesk Portal for a Subset of Customers

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Resolved after 24 minutes, affecting Ticketing Core, on February 25, 2026.

investigating Feb 25, 2026, 04:43 PM UTC

We experienced an internal issue that affected a subset of Freshdesk customers. The issue has now been resolved, and all services are operating normally.

Started
Feb 25, 2026, 04:43 PM UTC
Resolved
Feb 25, 2026, 05:07 PM UTC
Duration
24m
Detected by Pingoru
Feb 25, 2026, 04:43 PM UTC

Affected components

Ticketing Core

Update timeline

  1. investigating Feb 25, 2026, 04:43 PM UTC

    We experienced an internal issue that affected a subset of Freshdesk customers. The issue has now been resolved, and all services are operating normally.

  2. resolved Feb 25, 2026, 05:07 PM UTC

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