Freshdesk incident

Partial Service Outage – Tickets and Automation

Resolved after 2 hours 3 minutes, affecting Workflow & Automations and Ticketing Core, on March 25, 2026.

resolved Mar 25, 2026, 01:21 PM UTC

The issue has been resolved, and all services are now functioning normally. Our team will continue to monitor the system to ensure stability.

Started
Mar 25, 2026, 11:18 AM UTC
Resolved
Mar 25, 2026, 01:21 PM UTC
Duration
2h 3m
Detected by Pingoru
Mar 25, 2026, 11:18 AM UTC

Affected components

Workflow & AutomationsTicketing Core

Update timeline

  1. investigating Mar 25, 2026, 11:18 AM UTC

    We are currently experiencing issues with background workers, which is impacting certain functionalities. Our team is actively investigating and working towards a resolution.

  2. investigating Mar 25, 2026, 11:48 AM UTC

    Our engineering team continues to actively work on resolving the affected services. We appreciate your patience and will share additional updates as more information becomes available.

  3. investigating Mar 25, 2026, 12:48 PM UTC

    Our engineering team is actively working to mitigate the issue affecting the impacted services. We will continue to share updates as progress is made.

  4. resolved Mar 25, 2026, 01:21 PM UTC

    The issue has been resolved, and all services are now functioning normally. Our team will continue to monitor the system to ensure stability.

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