Freshdesk incident

Degraded Performance with Contacts

Resolved after 14 minutes, affecting Contact & Account Management, on March 27, 2026.

resolved Mar 27, 2026, 09:52 AM UTC

The issue has been resolved, and service performance is operating normally. We are continuing to monitor the system closely.

Started
Mar 27, 2026, 09:38 AM UTC
Resolved
Mar 27, 2026, 09:52 AM UTC
Duration
14m
Detected by Pingoru
Mar 27, 2026, 09:38 AM UTC

Affected components

Contact & Account Management

Update timeline

  1. investigating Mar 27, 2026, 09:38 AM UTC

    We are currently experiencing degraded performance while loading contacts for a subset of Customers. Our team is actively investigating the issue and working towards a resolution.

  2. resolved Mar 27, 2026, 09:52 AM UTC

    The issue has been resolved, and service performance is operating normally. We are continuing to monitor the system closely.

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