Freshdesk incident
Issue with customer portal for custom domains for subset of customers
Resolved after 3 hours 11 minutes, affecting Customer Portal, on March 31, 2026.
The issue impacting a subset of customers accessing the portal via custom domains has been resolved. Our engineering team has implemented the necessary fixes and is continuing to monitor the system to ensure stability.
Affected components
Update timeline
- investigating Mar 31, 2026, 04:26 AM UTC
We are currently investigating an issue impacting a very small subset of customers accessing the customer portal via custom domains. Access through the default Freshdesk URLs remains unaffected. Our engineering team is treating this with the urgent priority and is actively working on a resolution. We will continue to share updates as more information becomes available.
- identified Mar 31, 2026, 06:30 AM UTC
Our engineering team has identified the issue and is currently implementing changes to mitigate its impact. We are actively monitoring the system to ensure stability.
- resolved Mar 31, 2026, 07:37 AM UTC
The issue impacting a subset of customers accessing the portal via custom domains has been resolved. Our engineering team has implemented the necessary fixes and is continuing to monitor the system to ensure stability.
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