Resolved after 7 hours, affecting Third Party Services, on April 8, 2026.
The issue has been resolved and email-to-ticket creation is working normally. We will continue to monitor to ensure stability.
Affected components
Update timeline
- investigating Apr 08, 2026, 05:00 PM UTC
We are currently experiencing an issue with email-to-ticket conversion in the US region. Our team is actively working on resolving it and will keep you updated on the progress.
- investigating Apr 08, 2026, 06:30 PM UTC
Our engineering team is actively investigating and working on resolving the issue with high priority. We will continue to provide updates as we make progress.
- monitoring Apr 08, 2026, 08:00 PM UTC
Customers using the Gmail client may experience issues with incoming emails being converted into tickets due to an issue at the email provider's end. Our team is working closely with the provider to identify the root cause and restore normal service as quickly as possible. We will provide updates as more information becomes available
- monitoring Apr 08, 2026, 10:00 PM UTC
We are continuing to monitor the issue affecting email-to-ticket creation for customers using Gmail. The email provider is still working on stabilizing their services. Our team remains engaged and will share further updates as more information becomes available.
- resolved Apr 09, 2026, 12:00 AM UTC
The issue has been resolved and email-to-ticket creation is working normally. We will continue to monitor to ensure stability.
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