Freshdesk incident

Issue with Search Results Auto-Population

Resolved after 9 hours 37 minutes, affecting Search, on April 29, 2026.

resolved Apr 29, 2026, 04:55 PM UTC

The issue affecting Spotlight search has been resolved, and the functionality is now working as expected. We will continue to monitor the system to ensure stability.

Started
Apr 29, 2026, 07:18 AM UTC
Resolved
Apr 29, 2026, 04:55 PM UTC
Duration
9h 37m
Detected by Pingoru
Apr 29, 2026, 07:18 AM UTC

Affected components

Search

Update timeline

  1. investigating Apr 29, 2026, 07:18 AM UTC

    We are currently investigating an issue with Spotlight search functionality affecting customers who have at least one custom object configured. Our team is actively working on a resolution and will provide updates as progress is made.

  2. investigating Apr 29, 2026, 02:00 PM UTC

    We are continuing to investigate the issue affecting the search functionality, where results are not auto-populating as expected. Our engineering team is actively analyzing the problem and working towards identifying the root cause. We will share further updates as more information becomes available.

  3. investigating Apr 29, 2026, 03:30 PM UTC

    Our Engineering team is still actively working on this issue and continues to make progress toward a resolution. We appreciate your continued patience and will share further updates as they become available.

  4. resolved Apr 29, 2026, 04:55 PM UTC

    The issue affecting Spotlight search has been resolved, and the functionality is now working as expected. We will continue to monitor the system to ensure stability.

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