Freshdesk incident
Freshdesk US Region – Performance Degradation Update
Minor Vendor's status page →
Resolved after 5 minutes, affecting Email and Ticketing Core and 1 more, on May 18, 2026.
Performance issues were observed in the Freshdesk US region between 18:08 and 18:13 IST, impacting ticket creation, search, outbound emails, and contact & account management; the issue has been identified and resolved, and all services are now operating normally.
Affected components
EmailTicketing CoreContact & Account ManagementSearch
Update timeline
- investigating May 18, 2026, 12:38 PM UTC
Performance issues were observed in the Freshdesk US region between 18:08 and 18:13 IST, impacting ticket creation, search, outbound emails, and contact & account management; the issue has been identified and resolved, and all services are now operating normally.
- resolved May 18, 2026, 12:43 PM UTC
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services