Resolved after 45 minutes, affecting Agent Portal and Customer Portal and 1 more, on June 15, 2026.
We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.
Affected components
Update timeline
- investigating Jun 15, 2026, 01:51 PM UTC
We are currently investigating reports of performance degradation issue. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.
- resolved Jun 15, 2026, 02:36 PM UTC
We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.
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