Freshdesk incident

Degraded Performance in Freshdesk

Resolved after 41 minutes, affecting Chat & Messaging, on September 9, 2026.

investigating Sep 09, 2026, 12:02 AM UTC

We experienced a performance issue impacting Chat & Messaging from 5:32 AM IST to 6:13 AM IST on September 9, 2026. Our engineering team identified the root cause and implemented a fix. Chat & Messaging is now functioning as expected.

Started
Sep 09, 2026, 12:02 AM UTC
Resolved
Sep 09, 2026, 12:43 AM UTC
Duration
41m
Detected by Pingoru
Sep 09, 2026, 12:02 AM UTC

Affected components

Chat & Messaging

Update timeline

  1. investigating Sep 09, 2026, 12:02 AM UTC

    We experienced a performance issue impacting Chat & Messaging from 5:32 AM IST to 6:13 AM IST on September 9, 2026. Our engineering team identified the root cause and implemented a fix. Chat & Messaging is now functioning as expected.

  2. resolved Sep 09, 2026, 12:43 AM UTC

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