Freshdesk Omni incident
Issues Sending Messages Due to Instagram Outage
Resolved after 55 minutes, affecting Third-party Services and Third-party Services and 1 more, on September 6, 2024.
Issue has been resolved now. Outgoing Messages are now flowing to users without issues. We confirm that there is no message loss, all messages will be delivered to users.
Affected components
Update timeline
- investigating Sep 06, 2024, 12:42 PM UTC
We are currently encountering difficulties sending Outgoing messages to users from our application due to an Instagram outage. We have implemented retries and are actively monitoring the message processing.
- resolved Sep 06, 2024, 01:37 PM UTC
Issue has been resolved now. Outgoing Messages are now flowing to users without issues. We confirm that there is no message loss, all messages will be delivered to users.
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