Is Freshdesk Omni down?

We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

The third-party service provider has implemented a fix, and we are currently monitoring the results. We will share further updates as soon as they become available.

Our third-party service provider is continuing to work on a fix. We have not observed any errors post 9:20 PM IST  and are monitoring closely. We will share further updates as soon as they become available.

The issue with our third-party service provider has been resolved. Our traffic has been normal since 9:20 PM IST, and all services are functioning as expected. We will continue to monitor closely to ensure stability.

Some customers may experience delays in outgoing email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

Our engineering team has resolved the issue, and outgoing email processing is now operating normally. Emails received during the incident have been processed. We continue to monitor the system closely to ensure ongoing stability.

Some customers are experiencing issues where incoming emails are not being converted into tickets, Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

Our team is actively working on a fix, and we will provide another update shortly.

Our engineering team has restored the issue, Incoming email processing is now operating normally. Emails received during the incident have been processed. We apologize for the inconvenience.

We are currently experiencing an issue affecting incoming and outgoing calls for a subset of customers. Our engineering team is actively investigating and working to resolve this as a top priority. We will share another update as soon as more information becomes available.

Our engineering team has identified the issue affecting both incoming and outgoing calls and is actively working toward a resolution. We will continue to provide updates as progress is made.

A fix has been deployed, and we are currently monitoring the service to ensure stability. We will continue to share updates as needed.

The issue affecting incoming and outgoing calls for a subset of customers has been resolved. Our team will continue to monitor the service to ensure ongoing stability.

We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end (Exchange Online Protection throttling/server busy errors). This is not caused by an issue on our platform. We are actively monitoring the situation and will provide updates as more information becomes available. Affected emails are typically queued and retried automatically; no action is required from customers at this time.

We continue to investigate the email delivery delays affecting some customers sending via Outlook. We have engaged our messaging service provider (MSP) and are working with them to resolve the underlying issue on Microsoft's end. We will post another update as soon as we have more information.

The email delivery issue affecting some customers sending via Outlook has been resolved. The underlying issue on Microsoft's end has been cleared, and previously failed emails have been retried. If you notice any emails still missing, they will be auto-retried and delivered shortly with a slight delay. We apologize for any inconvenience caused.