Resolved after 1 hour 40 minutes, affecting Chat & Messaging and Chat & Messaging and 1 more, on August 27, 2026.
We experienced a partial outage affecting real-time messaging between agents and end users through chat widgets. Our engineering team investigated and successfully resolved the issue. Normal service has been restored, and real-time messaging is now functioning as expected.
Affected components
Update timeline
- investigating Aug 27, 2026, 11:00 AM UTC
We experienced a partial outage affecting real-time messaging between agents and end users through chat widgets. Our engineering team investigated and successfully resolved the issue. Normal service has been restored, and real-time messaging is now functioning as expected.
- resolved Aug 27, 2026, 12:40 PM UTC
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