Freshdesk Omni incident
Issue with Caller Add-On in Customer Service Suite
Resolved after 2 hours 55 minutes, affecting Caller and Caller and 1 more, on September 11, 2024.
Our telephony provider has confirmed that the issue is resolved and everything is operational. We have observed full recovery in our end as well
Affected components
Update timeline
- investigating Sep 11, 2024, 12:50 AM UTC
We are currently experiencing issues affecting the phone widget, call notifications, and call assignment. This appears to be related to our telephony provider. We are actively investigating and will provide further updates as soon as more information becomes available.
- investigating Sep 11, 2024, 02:30 AM UTC
Our telephony provider has confirmed that they are observing recovery for the issue. We will continue to monitor to ensure full service recovery.
- investigating Sep 11, 2024, 03:00 AM UTC
Our customers have confirmed that the issue is resolved. We are still waiting for the final update from our telephony provider and we are continuously monitoring the issue to ensure full recovery
- resolved Sep 11, 2024, 03:45 AM UTC
Our telephony provider has confirmed that the issue is resolved and everything is operational. We have observed full recovery in our end as well
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