Resolved after 1 hour 56 minutes, affecting Conversations Inbox and Third-party Services and 1 more, on October 24, 2024.
Our third-party service provider has verified that all their services are now fully operational in the EU region. We can also confirm that the issue has been successfully resolved on our end.
Affected components
Update timeline
- investigating Oct 24, 2024, 09:12 AM UTC
We are currently experiencing issues with the creation of tickets and the reading and creating of contacts from incoming emails. Our engineering team is actively collaborating with the third-party service provider to resolve this issue.
- resolved Oct 24, 2024, 11:08 AM UTC
Our third-party service provider has verified that all their services are now fully operational in the EU region. We can also confirm that the issue has been successfully resolved on our end.
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