Resolved after 7 hours 6 minutes, affecting Ticketing and Ticketing and 1 more, on May 27, 2026.
The issue has been successfully mitigated, and services have remained stable following the implemented recovery measures. Continuous monitoring is in place to ensure sustained system stability.
Affected components
Update timeline
- investigating May 27, 2026, 08:00 AM UTC
We are currently experiencing issues impacting some of our services. Our engineering teams are actively investigating the situation and working towards resolution.We will share further updates as more information becomes available.
- identified May 27, 2026, 11:30 AM UTC
The issue has been identified and our team is currently working on mitigation and recovery steps. Further updates will be shared as progress is made.
- resolved May 27, 2026, 03:06 PM UTC
The issue has been successfully mitigated, and services have remained stable following the implemented recovery measures. Continuous monitoring is in place to ensure sustained system stability.
Your product runs on more than Freshdesk Omni
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services