Freshdesk Omni incident

Degraded Performance in Freshdeskomni

Resolved after 45 minutes, affecting Ticketing and Analytics and 1 more, on June 15, 2026.

resolved Jun 15, 2026, 02:36 PM UTC

We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.

Started
Jun 15, 2026, 01:51 PM UTC
Resolved
Jun 15, 2026, 02:36 PM UTC
Duration
45m
Detected by Pingoru
Jun 15, 2026, 01:51 PM UTC

Affected components

TicketingAnalyticsMarketplaceSalesCallerFreddy AI AgentFreddy AI Copilot

Update timeline

  1. investigating Jun 15, 2026, 01:51 PM UTC

    We are currently investigating reports of performance degradation issue. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.

  2. resolved Jun 15, 2026, 02:36 PM UTC

    We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.

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