Resolved after 3 minutes, affecting Ticketing and Analytics and 1 more, on July 21, 2026.
The issue has been resolved. We will continue to monitor it to ensure stability.
Affected components
TicketingAnalyticsMarketplaceSalesCallerFreddy AI AgentFreddy AI Copilot
Update timeline
- investigating Jul 21, 2026, 03:14 PM UTC
We are currently investigating reports of performance degradation issue. Our team is actively looking into the root cause. You may experience unexpected behaviour or delays while using the platform. We will post another update soon.
- resolved Jul 21, 2026, 03:17 PM UTC
The issue has been resolved. We will continue to monitor it to ensure stability.
Your product runs on more than Freshdesk Omni
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services