Freshdesk Omni incident

Degraded Performance in Freshdesk Omni

Resolved after 1 hour 25 minutes, affecting Chat & Messaging, on August 5, 2026.

resolved Aug 05, 2026, 11:25 AM UTC

The performance issues impacting our chat widgets have been resolved, and normal service has been restored.

Started
Aug 05, 2026, 10:00 AM UTC
Resolved
Aug 05, 2026, 11:25 AM UTC
Duration
1h 25m
Detected by Pingoru
Aug 05, 2026, 10:00 AM UTC

Affected components

Chat & Messaging

Update timeline

  1. investigating Aug 05, 2026, 10:00 AM UTC

    We are currently experiencing performance issues impacting our chat widgets. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible.

  2. resolved Aug 05, 2026, 11:25 AM UTC

    The performance issues impacting our chat widgets have been resolved, and normal service has been restored.

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