Resolved after 3 hours 23 minutes, affecting Freshchat Web App and Mobile SDK and 1 more, on October 23, 2026.
The issue with our third-party service provider has been resolved. Our traffic has been normal since 9:20 PM IST, and all services are functioning as expected. We will continue to monitor closely to ensure stability.
Affected components
Update timeline
- investigating Oct 23, 2026, 03:47 PM UTC
We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- monitoring Oct 23, 2026, 04:30 PM UTC
The third-party service provider has implemented a fix, and we are currently monitoring the results. We will share further updates as soon as they become available.
- monitoring Oct 23, 2026, 05:30 PM UTC
Our third-party service provider is continuing to work on a fix. We have not observed any errors post 9:20 PM IST and are monitoring closely. We will share further updates as soon as they become available.
- resolved Oct 23, 2026, 06:43 PM UTC
The issue with our third-party service provider has been resolved. Our traffic has been normal since 9:20 PM IST, and all services are functioning as expected. We will continue to monitor closely to ensure stability.
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