Freshchat incident

Delay in real-time conversation list updates in Freshchat Inbox

Minor Resolved View vendor source →

Freshchat experienced a minor incident on September 29, 2026 affecting Realtime Services, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 06:02 PM UTC
Resolved
Sep 29, 2026, 06:37 PM UTC
Duration
35m
Detected by Pingoru
Sep 29, 2026, 06:02 PM UTC

Affected components

Realtime Services

Update timeline

  1. investigating Sep 29, 2026, 06:02 PM UTC

    A subset of customers experienced an issue where conversation states were not being accurately reflected in real time in the Inbox left pane. This issue has now been resolved

  2. resolved Sep 29, 2026, 06:37 PM UTC