Freshchat experienced a minor incident on September 9, 2026 affecting Freshchat Web App and Freddy AI Agent and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Freshchat Web AppFreddy AI AgentRealtime Services
Update timeline
- investigating Sep 09, 2026, 12:02 AM UTC
We experienced a performance issue impacting Freshchat Web App, Freddy AI Agent, and Realtime Services from 5:32 AM IST to 6:13 AM IST on September 9, 2026. Our engineering team identified the issue and implemented a fix. These services are now functioning as expected.
- resolved Sep 09, 2026, 12:43 AM UTC