FreshBooks experienced a notice incident on October 24, 2025 affecting FreshBooks, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
FreshBooks
Update timeline
- identified Oct 24, 2025, 02:49 PM UTC
There’s currently an issue with our support chat tool on FreshBooks. We've confirmed the issue is on our vendor's side and while we wait for updates, customers will be unable to use our chat tool to contact us. Instead, please reach out to [email protected] or 1-866-303-6061.
- resolved Oct 24, 2025, 03:13 PM UTC
This incident has been resolved.