Resolved after 24 minutes, affecting FreshBooks, on October 24, 2025.
There’s currently an issue with our support chat tool on FreshBooks. We've confirmed the issue is on our vendor's side and while we wait for updates, customers will be unable to use our chat tool to contact us. Instead, please reach out to [email protected] or 1-866-303-6061.
Affected components
Update timeline
- identified Oct 24, 2025, 02:49 PM UTC
There’s currently an issue with our support chat tool on FreshBooks. We've confirmed the issue is on our vendor's side and while we wait for updates, customers will be unable to use our chat tool to contact us. Instead, please reach out to [email protected] or 1-866-303-6061.
- resolved Oct 24, 2025, 03:13 PM UTC
This incident has been resolved.
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