Resolved after 5 days 16 hours, affecting FreshBooks and FreshBooks Payments, on September 14, 2022.
We have fixed the issue impacting the majority of Stripe transactions, and are continuing to work on fixing the remaining affected transactions. Please check back here for any updates. We thank you for your patience.
Affected components
Update timeline
- investigating Sep 14, 2022, 09:56 PM UTC
We are currently experiencing an issue with Stripe transactions. The team is aware of the problem and is working to resolve it, but you may notice issues with refunds. We will post another update as soon as we have more information.
- investigating Sep 14, 2022, 10:19 PM UTC
We have identified the issue and are working quickly with Stripe to fix it. We will post an update as soon as everything is resolved.
- monitoring Sep 16, 2022, 10:00 PM UTC
We have fixed the issue impacting the majority of Stripe transactions, and are continuing to work on fixing the remaining affected transactions. Please check back here for any updates. We thank you for your patience.
- resolved Sep 20, 2022, 02:43 PM UTC
All affected transactions have been fixed and the incident has been resolved.
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