FreshBooks incident

Issues with loading Invoices page

Resolved after 52 minutes, affecting FreshBooks, on October 19, 2022.

resolved Oct 19, 2022, 05:11 PM UTC

We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

Started
Oct 19, 2022, 04:19 PM UTC
Resolved
Oct 19, 2022, 05:11 PM UTC
Duration
52m
Detected by Pingoru
Oct 19, 2022, 04:19 PM UTC

Affected components

FreshBooks

Update timeline

  1. investigating Oct 19, 2022, 04:19 PM UTC

    We are currently investigating reports of some users experiencing errors or slowness when loading their Invoices section in FreshBooks. This issue is affecting users sporadically, and may affect loading Dashboard widgets and Reports. We will provide updates as they become available.

  2. monitoring Oct 19, 2022, 04:43 PM UTC

    We have identified the source of the issue affecting loading the Invoices section and are seeing behaviour returning to normal across affected accounts. We will continue to monitor the issue and provide any necessary service updates here.

  3. resolved Oct 19, 2022, 05:11 PM UTC

    We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

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