Resolved after 19 days 2 hours, affecting FreshBooks Payments, on November 25, 2022.
We have resolved the issue with Stripe. All functionality is back to normal and affected transactions have been updated with the correct status.
Affected components
Update timeline
- investigating Nov 25, 2022, 05:40 PM UTC
FreshBooks is currently unable to process failed transactions through Stripe. Some users may find that information about failed direct debit payments is not appearing in their FreshBooks account. The team is aware of the problem and is working to resolve it. We will post another update as soon as we have more information.
- monitoring Nov 28, 2022, 05:04 PM UTC
We have resolved the issue with Stripe. All functionality is back to normal and affected transactions have been updated with the correct status.
- resolved Dec 14, 2022, 07:49 PM UTC
This incident has been resolved.
Your product runs on more than FreshBooks
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services