FreshBooks incident

#may03-invoice-creation-failing

Resolved after 2 days 5 hours, affecting FreshBooks and Android App and 1 more, on May 3, 2023.

resolved May 05, 2023, 05:59 PM UTC

We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

Started
May 03, 2023, 12:09 PM UTC
Resolved
May 05, 2023, 05:59 PM UTC
Duration
2d 5h
Detected by Pingoru
May 03, 2023, 12:09 PM UTC

Affected components

FreshBooksAndroid AppiOS App

Update timeline

  1. investigating May 03, 2023, 12:09 PM UTC

    We are currently investigating an issue related to invoice creation and invoice editing. Further updates will be provided as we navigate this issue and determine a solution.

  2. investigating May 03, 2023, 12:18 PM UTC

    We are continuing to investigate an issue related to invoice creation and editing. Our iOS and Android apps are performing as expected.

  3. identified May 03, 2023, 12:23 PM UTC

    The issue causing invoice creation and invoice editing has been identified and a fix is being implemented.

  4. monitoring May 03, 2023, 12:32 PM UTC

    A fix has been implemented and we will continue to monitor the results.

  5. resolved May 05, 2023, 05:59 PM UTC

    We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

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