FreshBooks incident

Payment gateway issues

Resolved after 12 hours 19 minutes, on June 17, 2024.

resolved Jun 18, 2024, 07:16 AM UTC

We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

Started
Jun 17, 2024, 06:56 PM UTC
Resolved
Jun 18, 2024, 07:16 AM UTC
Duration
12h 19m
Detected by Pingoru
Jun 17, 2024, 06:56 PM UTC

Update timeline

  1. investigating Jun 17, 2024, 06:56 PM UTC

    We are currently experiencing an issue with processing Online Payments. The team is aware of the problem and is working to resolve it, but you may notice issues with processing payments and entering payment information manually. We will post another update as soon as we have more information.

  2. monitoring Jun 17, 2024, 07:42 PM UTC

    We have fixed the issue impacting Online Payments and will continue monitoring it to ensure no further downtime. Feel free to check back here for any further updates.

  3. resolved Jun 18, 2024, 07:16 AM UTC

    We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

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